Your Personal AI Tutor
Refund & Cancellation Policy
Last updated: [4/12/25]
ExplainMate is a digital service by K&D Labs, fully owned by Kanak Raj (Founder & CEO).
1. Digital Nature
ExplainMate provides online educational tools. No physical items are shipped.
2. Purchases
Premium features may be accessed through paid plans.
3. Refund Eligibility
Refunds may be given ONLY if:
- You were charged but Pro was not activated
- A duplicate transaction occurred
- Severe technical issues prevented platform usage (proved)
4. Non-Refundable Situations
Refunds are NOT given for:
- Change of mind
- AI answer dissatisfaction
- Network/device issues on user side
- Account misuse leading to suspension
5. Refund Method
Approved refunds will be sent back to the original payment method in 7–10 business days.
6. Contact
K&D Labs (ExplainMate)
Owned by Kanak Raj — Founder & CEO
Email: kdproductions.help@gmail.com